Refund policy

This policy explains how returns and refunds work at Stamp Ninja. It doesn't affect your statutory rights.

Personalised stamps

Personalised stamps are made to order from the wording, layout or artwork you give us, and the on-screen preview is your proof. Because they're made specially for you, we can't accept returns of personalised items if you change your mind. That includes mistakes that were visible in the preview when you ordered.
If a personalised item arrives faulty or damaged, or isn't what you ordered, see "Faulty, damaged or wrong items" below.

Ready-made stamps, ink pads and accessories

Anything that isn't personalised for you can be returned if you change your mind. The Consumer Contracts Regulations give you 14 days from delivery to cancel. We give you longer: you have 30 days from the day you receive your item to tell us you want to return it.

- To start a return, email hello@stampninja.co.uk with your order number. Please do this before sending anything back so we can match the return to your order.
- Send the item back within 14 days of telling us.
- Please return items unused and, where possible, in their original packaging. If an item has been handled more than you'd need to check it, we may reduce your refund to reflect any loss in value.
- You pay for return postage. We recommend a tracked service, as the item is your responsibility until it reaches us.

We'll refund you within 14 days of receiving the item back, or within 14 days of you showing us proof that you've sent it, if that's sooner. If you return your whole order, the refund includes the original delivery charge, up to the cost of our standard delivery.

Faulty, damaged or wrong items

Your rights under the Consumer Rights Act 2015 apply to everything we sell, including personalised stamps. Goods must be of satisfactory quality, fit for purpose and as described. A personalised stamp that doesn't match the preview you approved counts as not as described.
Please check your order when it arrives. If anything is faulty, damaged or wrong, email hello@stampninja.co.uk with your order number and a photo of the item and its impression. Please keep the item and its packaging until we've replied.
If you tell us within 30 days of delivery, you can choose a full refund. After 30 days, we'll repair or replace the item first, and if that doesn't put it right, you can have a refund. We'll cover the cost of returning faulty or wrong items.

Refunds

Refunds go back to your original payment method. Once we've processed your refund, your bank or card provider may take a few working days to show it.

Exchanges

If you'd like a different ready-made item, the quickest way is to return the original and place a new order.

Questions about a return? Email hello@stampninja.co.uk.